A Services Engineer at Verimatrix thrives in a fast-paced environment solving support requests for our customers and partners. Services Engineers have a background in Linux systems administration and/or network administration. A successful Services Engineer will be proactive in preventing issues from arising or in notifying customers of possible issues. S/he is systematic in their approach to problem-solving, curious and inquisitive as well as flexible. S/he will anticipate questions and issues customers and partners may have, and will share their feedback with Operations, Product Management, Engineering, Quality Assurance and Sales to improve product quality and increase customer satisfaction.
Verimatrix customers are some of the largest cable, satellite, telco and Internet TV operators in the world. Our award winning VCAS software is best in breed, leveraging cutting edge technology to provide high availability services. Service Engineers will receive online, and hands on training on Verimatrix’s product offering through the Verimatrix University.
Some tasks the Services Engineer will have:
Each of the Following would be a Plus:
Verimatrix specializes in securing and enhancing revenue for multi-screen digital TV services around the globe. The award-winning and independently audited Verimatrix Video Content Authority System (VCAS™) and ViewRight® solutions offer an innovative approach for cable, satellite, terrestrial and IPTV operators to cost-effectively extend their networks and enable new business models. Verimatrix is an equal opportunity employer that believes in investing in employee education and promotion from within. In 2015, 2016 and 2017 Verimatrix was recognized by the San Diego Union Tribune as one of the top workplaces in San Diego.