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Services Engineer II

Verimatrix operates at the leading edge of the pay-TV industry, protecting movies and television from piracy, and employs talented, confident, unusually self-motivated, and customer-focused support engineers. Our support engineers are the face of Verimatrix at the customer whiteboard on the first day of a deployment, through ecosystem changes and upgrades necessary to keep our customers ahead of their competition, and ahead of hackers. Our team of Services Engineers are at the forefront of our customer’s continued success in extracting meaningful signal from the noise to make the best strategic decisions with their premium content.

We are looking for candidates seeking the challenge of working in the intersection of dynamic big data and entertainment.  You should be excited about facing extremely complex, global situations and leverage a diverse skillset to creatively solve business intelligence issues with poise and a can-do, customer-centric attitude. We require our support engineers to be customer-facing, at ease working on production systems both remotely or onsite, and cooperating with engineers from our customers and ecosystem partners.

Job Duties:

  • Engage with the world’s largest telecom, cable, satellite and Internet TV providers to design and document high-availability solutions based on customer requirements.
  • Work with customers and partners to recommend the best practices for how to use the Company’s software, SDKs and APIs to achieve functionality and scalability of their business use cases.
  • Work with customers, partners, customer support, and other technical staff on integration design, implementation, optimization, migrations and ongoing integration management for the Company’s products
  • Define requirements and identify customer-facing risks on how product integration should be done and help identify any potential backwards-compatibility issues.
  • Support customer and partner issues that may have occurred during Customer acceptance testing and help reduce turnaround times on project completion.
  • Coordinate and escalate to software development, quality assurance and operations teams to resolve more complex customer installation and support issues.
  • Collaborate with the software development team to give developer / integration perspective on how to improve Company’s products.
  • Provide Level 1 and Level 2 support to customers and partners for the Company’s products.
  • Collaborate with our team to provide 24/7/365 direct analytics support to our customers worldwide. Available for 24-hour on-call duties with company mobile phone, as necessary.
  • Troubleshoot replicate and provide detailed escalations to software developers, as necessary.
  • Create, collaborate and contribute to our ever-growing customer knowledge base, product documentation and customer acceptance use cases.

Skills Needed For This Position:

  • B.S. in Computer Science preferred, Management Information Systems, or comparable education and/or 3-5 years related professional experience strongly considered.
  • 5 or more years of software development experience in object-oriented languages such as, C++, C#, Objective-C and/or Java.
  • Client/server software integration experience using XML or SOAP APIs, and developer SDKs.
  • 2 or more years of systems administration experience on Linux or Solaris servers for high-availability database-driven applications.
  • 2 or more years of network administration and troubleshooting experience with IP-based switches, routers and load balancers.
  • Advanced critical-thinking, problem-solving capabilities, high attention to detail.
  • Professional, customer-facing written, verbal and presentation skills in English.
  • Ability to maintain a professional, positive, “can-do” attitude, poise under intense pressure to perform, extreme reliability.

One Or More Of The Following Would Be A Plus:

  • iOS, Android or Windows Mobile application development or testing experience
  • SQL database experience with Oracle, SQL Server, MySQL or similar.
  • Digital Rights Management with Windows Media DRM
  • Network and platform certifications from sources such as Cisco, F5, Microsoft, Red Hat, or Oracle.
  • Network and log server monitoring experience with SNMP, Syslog, Wireshark, Splunk, etc.
  • Extensive experience with relational, non-relational, and unstructured database environments including, but not limited to: Oracle, Hadoop, MongoDB, Cassandra, or PostgreSQL.
  • Previous broadcast experience with cable, satellite, IPTV or Internet streaming technologies for live and on-demand video content.
  • Scripting experience in Bash, Perl, Python, Ruby or similar.
  • Conditional Access or Digital Rights Management (DRM) experience with Windows Media DRM, RealNetworks Helix, Apple Fairplay, Adobe Flash Access, Marlin, Widevine, Conax, Nagra, NDS, Irdeto, etc.
  • Security protocols, server hardening techniques, cryptography, PGP, PKI, SSL/TLS experience.
  • Network and log server monitoring experience with SNMP, Syslog, Wireshark, Splunk, etc.
  • Familiar with video standards such as: DECE/Ultraviolet, MPEG-2/MPEG-4 AVC, H.264, MPEG-DASH, HTTP Live Streaming, Microsoft Windows Media / PlayReady, Apple HLS, Marlin and RTSP.
  • Business-level fluency in a non-English language.
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