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Project Assistant in the Integration Team

Verimatrix provides market-leading content security solutions to the world’s largest cable, satellite, IPTV and Internet TV operators. To date, Verimatrix products have been used to secure content from every major Hollywood studio and to securely distribute broadcast and on-demand video services to over 110 million devices at over 850 operators in more than 110+ countries worldwide. And we’re still growing!

The role of Integration Project Assistant at Verimatrix provides support in integration projects. You will be an important part of the interface between our customers and our engineering and sales teams. The Salesforce CRM system is one of your primary working tools. This position has growth potential into a project manager position.

To be successful in this role, you must be professional, proactive, have high level of attention to detail and not be afraid to make suggestions on improvement. We are a global company and appreciate people with global awareness and experience.

Some tasks the Integration Project Assistant will have: 

  • Assist integrations team with integration projects (send templates, letters, update records on Sales Force)
  • Manage customer requests and questions, provide responses in a timely manner
  • Receive, review and deliver documents and software packages
  • Help with logistics and process deliverables (SW and HW)
  • Communicate internally across departments and to customers, including escalations
  • Maintaining good relationships with customers to ensure customer satisfaction
  • Support with customer care cases. Process initial requests and assign accordingly

Required Qualifications

  • Solid experience with Microsoft Office suite
  • Strong written and verbal communications skills
  • Fluent in English language, other languages a plus
  • Team player, self-driven, customer-oriented and stress-resistant
  • High attention to detail

Bonus Qualifications

  • Experience with Salesforce or other similar CRM tool
  • Experience within project management, customer support or software development
  • Scripting or programming experience
  • Experience with Linux

 

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